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Frequently Asked Questions

1. What is the difference between print at home, mail to home and cashback coupons?

a. Print at home coupons are printed at your house using your printer.
b. Mail to home coupons will be sent to you at your mailing address within 4 to 6 weeks
c. Cashback coupons can be loaded to your webSaver.ca wallet and be redeemed from your phone in store.

2. Is there a geographical limit for the coupons?

Yes, coupons are only available to use for purchases made within Canada.

3. Is there an age requirement to place coupon orders through the website?

Yes, there is an age requirement to order coupons in Canada. You must be 18 years of age or older to order coupons.

4. What if my coupons won’t print?

Not a problem. Please follow these easy steps:
A. A. Install Adobe Reader if it's not installed already. Need to install or update Adobe Reader? Please consult our installation guide.
B. Before printing your coupons, check that the "Enable Acrobat JavaScript" option is selected in the Adobe Reader settings.
C. Turn on your printer (and make sure you have ink).
D. Make sure you are using the default printer set in your computer. Test your printer before attempting any real prints - prints are not unlimited! If your test did not work, please review the guide d’impression.

5. How many different coupons can I request?

There will be 10 new coupons each month. You can order each coupon 2 times per month. Please be sure to come back each month and check for more!

6. Where can I redeem my coupons?

The coupons are available to use at most major retailers in Canada, with some exceptions.

7. How much do the coupons cost?

There are no costs associated with ordering coupons; the coupons are free. All you have to do is select the coupons you want and order them the way you prefer!

8. What should I do if I haven't received the coupons I ordered?

Please notify the webSaver.ca Team through our contact us form and we’ll check on the status of your order.

9. Where can I use Cashback Coupons?

Cashback Coupons can be used at any of the participating retailers listed on the website. We are constantly working to add new retailers to the network.

10. Can I use a paper coupon AND a Cashback coupon at the same time?

Stacking is not allowed. Only ONE coupon, printed, Cashback or paper, may be used toward the purchase of a single product

11. I went to a participating retailer and the cashier didn’t know how to redeem my cashback coupon.

Since this is new, we ask for your patience. Please advise the cashier to speak to their manager to show them how to accept your webSaver.ca cashback coupon. You can also email us at contactus@webSaver.ca.

12. Do I need a new login or password to access Cashback Coupons?

Your usual webSaver.ca password and login will give you access to place orders for cashback coupons.

13. On what kind of device can I use webSaver.ca Cashback Coupons?

You can clip Cashback Coupons on virtually any desktop, laptop, tablet or smartphone that we support. However, in order to redeem Cashback Coupons in-store, you must have a mobile device.
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